Refund policy

We are sorry that the item did not work out for you. Please read the return guidelines below.

Returns, Refunds, & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us using the accounts page on our website. You can request a return by creating an account or logging into an existing account. You can also use our chat feature found at the bottom of the website. Place in the message return request with order id number to the message. If you have questions please use our chat feature on our website or by emailing customerservice@woollydrygoods.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customerservice@woollydrygoods.com.

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• No final sale items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.